MiMSMS Refund Policy

Effective Date: July 9, 2026

At MiMSMS, customer satisfaction is our highest priority. If you experience any issue with our services, we encourage you to contact our Support Team by submitting a support ticket or emailing us before requesting a refund. Our technical and customer support teams will make every reasonable effort to investigate and resolve your concern as quickly as possible.

This Refund Policy should be read together with our Terms of Service, Privacy Policy, and all other applicable MiMSMS policies.

Eligibility for Refund

If MiMSMS is unable to resolve a service-related issue to your reasonable satisfaction, you may request a refund within 7 (seven) calendar days from the original purchase date, subject to this Refund Policy.

Refund requests submitted after the applicable refund period may not be accepted.

Refund eligibility applies only where MiMSMS determines that the purchased service could not be delivered or provided due to a fault attributable to MiMSMS.

Non-Refundable Circumstances

Refunds, credits, chargebacks, or other compensation will not be provided under any of the following circumstances:

• Change of mind after purchase.
• The customer no longer requires the service.
• Failure to use purchased services or account credits.
• Unused SMS credits after their validity period has expired.
• Account suspension or termination due to violation of the MiMSMS Terms of Service, Acceptable Use Policy, Privacy Policy, Anti-Spam Policy, or any applicable law or regulatory requirement.
• Any fraudulent, abusive, illegal, or unauthorized use of the MiMSMS platform.
• Promotional, discounted, complimentary, bonus, or campaign purchases, whether obtained using promotional codes or otherwise.
• Services that have already been fully or partially consumed or delivered.
• Failure by the customer to provide required documentation, approvals, or regulatory information necessary for service activation.

Dynamic IP Allocation – Refund Policy

Dynamic IP Allocation is an optional security exception provided by MiMSMS for eligible enterprise customers. It is not a standard feature included with any MiMSMS subscription or SMS package.

Submission of a Dynamic IP Allocation request does not guarantee approval. Approval is granted solely at MiMSMS’s discretion after evaluating the customer’s business verification, security requirements, compliance obligations, and intended API usage.

Accordingly, customers are not eligible for any refund, account credit, cancellation, chargeback, or compensation solely because:

• MiMSMS declines or does not approve a Dynamic IP Allocation request.
• The customer does not satisfy the eligibility requirements under the Dynamic IP Allocation Policy or Terms of Service.
• The customer fails to provide valid business verification documents, a business website, or other required information.
• The account is an Individual, Personal, Demo, Trial, Evaluation, Sandbox, or Test account.
• The intended integration is for OTP SMS, which requires Static Public IP Whitelisting without exception.
• SMS content, message templates, traffic patterns, or business use cases are not approved by MiMSMS.
• The customer fails to comply with MiMSMS security, operational, compliance, or regulatory requirements.
• Dynamic IP Allocation is suspended, restricted, or revoked due to policy violations or security concerns.

Customers are responsible for reviewing all Dynamic IP Allocation eligibility requirements before purchasing, subscribing to, or integrating MiMSMS services.

The inability to obtain Dynamic IP Allocation does not constitute a service defect, service outage, failure of delivery, or breach of contract and shall not be considered valid grounds for a refund.

Account Credits

• Account balance, wallet balance, bonus balance, promotional credits, and prepaid SMS credits are non-refundable.
• Account credits must be used for purchasing MiMSMS products, services, renewals, or other services offered by MiMSMS.
• Excess or accidental payments may be converted into MiMSMS account credit at MiMSMS’s discretion and are generally not refundable as cash.

Non-Refundable Fees and Charges

The following charges are non-refundable under all circumstances:

• Payment gateway processing fees.
• Merchant charges.
• Bank transfer charges.
• SWIFT inward remittance fees.
• Clearing cheque charges.
• Intercity online banking transaction fees.
• VAT, taxes, duties, levies, or government-imposed charges.
• Currency conversion fees charged by banks or payment providers.
• One-time setup fees.
• Masking Sender ID registration fees.
• Regulatory, operator, or third-party approval fees.
• Domain registration, SSL certificates, or third-party licensed products (where applicable).

Chargebacks

Customers agree to contact MiMSMS before initiating any payment dispute or chargeback with their bank or payment provider.

Initiating a fraudulent or unjustified chargeback after receiving or using MiMSMS services may result in immediate suspension or permanent termination of the customer’s account and may affect eligibility for future services.

Refund Processing

If a refund request is approved, MiMSMS will process the refund using the original payment method whenever reasonably possible.

Approved refunds are generally processed within 7–15 business days, although processing times may vary depending on the payment gateway, banking institution, card issuer, or payment provider.

MiMSMS is not responsible for delays caused by third-party financial institutions.

Reservation of Rights

MiMSMS reserves the right to investigate every refund request individually and may request additional information or documentation before making a decision.

MiMSMS also reserves the right to approve, reject, partially approve, or deny any refund request where permitted by applicable law and in accordance with this Refund Policy and the Terms of Service.

Contact Us

If you have any questions regarding this Refund Policy or wish to request a refund, please contact the MiMSMS Support Team through our official support portal or registered support email.

By purchasing or using any MiMSMS service, you acknowledge that you have read, understood, and agreed to this Refund Policy.