If you are unhappy with any aspect of our service, please contact our support department who will attempt to rectify the situation. If the problem cannot be fixed and you are unhappy with the service you are entitled to a refund within 30 days. No refunds will be made if we terminate your services due to violation of our Acceptable Use Policy or any other violation of our Terms and Conditions, except as may be provided therein. This does not affect your statutory rights. Credit on your account cannot be refunded and must be used for purchases and renewals.
|Payment / Refund Method||Refund Time||Remarks|
|bKash||7 working days||Reversal / Disbursement|
|Nagad||7 working days||Reversal / Disbursement|
|Debit or Credit Card||15 working days||Card Payment Reversal|
|Bank Deposit||7 working days||BEFTN / IFT|
|Rocket, Mcash, OK Wallet, Dmoney, Tap 'n Pay, iPay etc.||15 working days||Reversal / Disbursement|
|Digital Wallet and Internet Banking||15 working days||Reversal / Disbursement|