At MiM SMS, customer satisfaction is our top priority. If you are unhappy with any aspect of our service, please contact our support department via support ticket or email. Our team will do their best to resolve the issue promptly. No refunds will be made if we terminate your services due to violation of our Acceptable Use Policy or any other violation of our Terms and Conditions, except as may be provided therein. This does not affect your statutory rights. Credit on your account cannot be refunded and must be used for purchases and renewals.
If the issue cannot be resolved to your satisfaction, you are eligible for a refund within 7 days of the purchase date.
Refunds are not applicable if your account is terminated due to violations of our Acceptable Use Policy or any other part of our Terms and Conditions.
Any credit on your account cannot be refunded and must be used for future purchases or renewals.
Excess payments made to MiM SMS can only be reimbursed as account credit, not as a cash refund.
Change of mind is not accepted as a valid reason for a refund.
Refunds will not be provided for the following:
All types of payment gateway charges
VAT and taxes on goods or services
Unused credits after the service validity has expired
Any setup or one-time fees, such as Masking Registration Charges
Payment collection charges, including:
Clearing Cheque Fees
SWIFT Inward Remittance Fees
Intercity Online Transaction Fees
Accounts purchased under promotions, with or without promo codes, are excluded from the refund guarantee
If your product or service is eligible for a refund, the processing time will vary based on the chosen refund method. Refunds are typically processed within 7 to 15 working days.
